Manage Non-delivered Products with ease

NDR Controller feature helps you send realtime requests and decide the future course of action for every non-delivered shipment, while alerting the customer with relevant SMS/IVR message

InstaShipIn NDR Management Software

Non-deliveries can be due to many reasons; Instashipin handles them all

Take multiple NDR management paths - edit delivery details, reattempt, hold or return order to origin

eCommerce Courier Service India

Benefits of NDR Controller

Direct benefits

NDR controller gives you a direct communication channel with your customer. This helps you decide what next to do with the non-delivered shipment. The decision is implemented simply by your choice made through the NDR interface.

Know the Right reason for NDR

Door locked, incorrect address, customer refused to accept, destination inaccessible.. InstaShipin records the precise reason

NDR Dashboard

Provides a summary view of non-delivered shipments. You can click on any data point to download granular details.

Manage Actions on Delivery

Direct the last mile delivery staff-on-ground to reattempt, hold or return order to origin. Communicate with them through InstaShipin app interface

Easy to Track NDR

Precisely track the history of any nondelivered shipment by viewing its event timeline, which shall serve as tangible proof of due diligence from the part of the seller

Detail NDRs Reports

InstaShipin collects and preserves a wealth of history data about your shipments and delivery. Use these to generate insightful reports that help optimize your business process.

Save Time & Money

InstaShipin through its unique NDR handling feature allows full control over undelivered shipments, thereby making the NDR process quick and economical.

How to Manage NDR

Change address, redeliver, hold or return goods with just a few mouse clicks!

Manage Multiple eCommerce Stores on InstaShipIn
1. Go to All shipments

Login to InstaShipin software. Navigate to All Shipments.

2. Go to NDR orders

NDR Admin section contains real time list of nondelivered shipments.

3. Select Appropriate Action

Seller can send realtime Change Address/Reattempt/Return requests to the last mile delivery team through NDR admin interface. It also collects customer’s choice of action via SMS or interactive voice message.


Get prompt responses from a friendly, professional and Knowlegabable support team.

What is meaning of NDR?

NDR stands for Non-delivery Report. This report cites possible reasons due to which the courier partner could not deliver shipment to the customer despite attempting delivery. Some examples : Address incomplete, Door closed, Customer refused, COD not ready.

How does NDR work?

All undelivered shipments are listed on the NDR dashboard, categorized accordingly to their reason for non-delivery. For some reasons (e.g. Door closed), InstaShipin may do an auto-reattempt, or the seller’s office can try communicating with the customer and decide on a redelivery attempt. For other reasons (e.g. Customer refused), the seller may decide to request a return of shipment. NDR Controller thus helps you to decide the next course of action on undelivered shipments.

Can I reschedule the delivery of orders?

Yes, InstaShipin has a reschedule delivery option, where a new estimated delivery date can be entered. Reschedule is allowed for non-delivered shipments with reason marked as customer not available.

Can I get to review my NDR logistics performance?

Of course. NDR Dashboard (available on InstaShipin panel) already contains the provision to view the real time status of your NDR shipments as well as cumulative NDR statistics taken over a history time period that you can specify.

Can I get dashboard for NDR performance?

Yes. NDR controller has a real time dashboard with all the required status and actionables clearly displayed so you understand what actions to perform.

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