What is meaning of NDR?
NDR stands for Non-delivery Report. This report cites possible reasons due to which the courier partner could not deliver shipment to the customer despite attempting delivery. Some examples : Address incomplete, Door closed, Customer refused, COD not ready.
How does NDR work?
All undelivered shipments are listed on the NDR dashboard, categorized accordingly to their reason for non-delivery. For some reasons (e.g. Door closed), InstaShipin may do an auto-reattempt, or the seller’s office can try communicating with the customer and decide on a redelivery attempt. For other reasons (e.g. Customer refused), the seller may decide to request a return of shipment. NDR Controller thus helps you to decide the next course of action on undelivered shipments.
Can I reschedule the delivery of orders?
Yes, InstaShipin has a reschedule delivery option, where a new estimated delivery date can be entered. Reschedule is allowed for non-delivered shipments with reason marked as customer not available.
Can I get to review my NDR logistics performance?
Of course. NDR Dashboard (available on InstaShipin panel) already contains the provision to view the real time status of your NDR shipments as well as cumulative NDR statistics taken over a history time period that you can specify.
Can I get dashboard for NDR performance?
Yes. NDR controller has a real time dashboard with all the required status and actionables clearly displayed so you understand what actions to perform.